"Look, Don’t See. Listen, Don’t Hear."
Jack Reacher reminded me of this wonderful old adage. For those of you who don’t know who I'm talking about, check out the two Jack Reacher movies starring Tom Cruise. Or better still, go to a bookstore and pick up any of the 25 Lee Child novels in the Jack Reacher series!
image credit: brooklinebooksmith.blogspot.com
Reacher is this Bruce-Willis-in-Die-Hard kind of character. He’s an ex-US Military MP who lives in the United States of America but in no particular city or apartment. He’s the quintessential wanderer who goes where his feet and heart and some means of transport take him. He has no luggage, no credit cards, no clothes other than the ones he’s wearing at the moment. Whenever necessary, he buys a new set and trashes the old one. The one thing he does carry in his pocket is a tooth brush. Oh, and he seems to find extreme trouble wherever he goes.
But this post is not about Jack Reacher. It is about this communication lesson he reminded me of in one of his latest exploits.
One of the ways to become a good communicator is to always be alert and observe your environment. You can pick up a lot of unintended information from the surroundings (and the people who inhabit those surroundings) if you only “look” and “listen.”
And looking is not the same as seeing just as listening is not the same as hearing. Seeing and hearing are automatic. If your visual and aural mechanism works, you will have to see and hear. You have no choice in the matter. So as you walk down the street, you see and hear all that is available within the range of your sensory abilities of sight and sound. At the end of your walk, though, if I asked you what you saw, you would only be able to identify those objects and auditory signals that you actually “looked at” or “listened to.”
That’s the trouble policemen have when they investigate a public event that has multiple witnesses. People look at and listen to only certain sights and sounds that are available in their surroundings. The sights and sounds they choose to concentrate on depend on their individual mental filters—their own personalities, their interests, their knowledge-set, their previous experiences, their moods and emotions etc. etc. etc. Policemen investigating a public crime have to sift through almost as many clashing statements as there are witnesses.
image credit: http://www.theblogmocracy.com
Going down Lansdowne Road, for instance, someone who’s very, very hungry may be drawn to those sights—the farsan being freshly fried in the old Gujarati shop, the puchchkawala, the mishti displays, the roadside kachori seller—and thus would probably miss a huge hoarding advertising a cellphone operator that allows you to make calls at 1 paisa for 2 seconds. Similarly for sounds: at any given moment, you have many layers and types of sound available to you. You can hear all of them but you can only choose to listen to some of them. The sounds you prioritise and give your attention to may vary according to your mental state and your needs of the moment.
Looking and listening are choices you make; seeing and hearing are not. When you really look at or listen to something you can see and hear, you process the information received not only with your audio-visual mechanism but also your mind and all its components.
Of course, you may engage your mind in various degrees according to your needs and desires. But that is another post.
image credit: brooklinebooksmith.blogspot.com
But this post is not about Jack Reacher. It is about this communication lesson he reminded me of in one of his latest exploits.
One of the ways to become a good communicator is to always be alert and observe your environment. You can pick up a lot of unintended information from the surroundings (and the people who inhabit those surroundings) if you only “look” and “listen.”
image credit: briancnissen.com
That’s the trouble policemen have when they investigate a public event that has multiple witnesses. People look at and listen to only certain sights and sounds that are available in their surroundings. The sights and sounds they choose to concentrate on depend on their individual mental filters—their own personalities, their interests, their knowledge-set, their previous experiences, their moods and emotions etc. etc. etc. Policemen investigating a public crime have to sift through almost as many clashing statements as there are witnesses.
image credit: http://www.theblogmocracy.com
Going down Lansdowne Road, for instance, someone who’s very, very hungry may be drawn to those sights—the farsan being freshly fried in the old Gujarati shop, the puchchkawala, the mishti displays, the roadside kachori seller—and thus would probably miss a huge hoarding advertising a cellphone operator that allows you to make calls at 1 paisa for 2 seconds. Similarly for sounds: at any given moment, you have many layers and types of sound available to you. You can hear all of them but you can only choose to listen to some of them. The sounds you prioritise and give your attention to may vary according to your mental state and your needs of the moment.
Looking and listening are choices you make; seeing and hearing are not. When you really look at or listen to something you can see and hear, you process the information received not only with your audio-visual mechanism but also your mind and all its components.
Of course, you may engage your mind in various degrees according to your needs and desires. But that is another post.
The author, Dr. Ranee Kaur Banerjee,
is Managing Partner at Expressions@Work, a training, consulting and mentoring
studio for the development of communication and soft skills
